Privacy Policy

[Updated 23/07/2025]

At MPE, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or interacting with us, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information when you browse our website, make a purchase, or interact with us:

Full name
Email address
Contact number
Physical and/or delivery address
Billing information
Purchase history
IP address and device information
Any other information you voluntarily provide to us (e.g., through forms or support inquiries)

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations and updates
Respond to your queries or customer service requests
Improve our website and services
Send you relevant marketing (if you’ve opted in)
Comply with legal and regulatory requirements

3. Sharing of Information

MPE does not sell or rent your personal information to third parties. We may only share your data with:

Trusted third-party service providers (e.g., payment processors, courier companies) strictly for the purpose of fulfilling your order or request
Legal authorities, when required to do so by law or in the event of suspected fraud or misuse

All third-party providers are obligated to protect your data and use it only for the intended purpose.

4. Data Storage and Protection

We implement strong security measures to protect your personal information from loss, misuse, or unauthorized access. All data is stored on secure servers and, where applicable, encrypted.

Your data will be retained only as long as necessary for the purposes set out in this policy or as required by law.

5. Your Rights

You have the right to:

Request access to the personal data we hold about you
Correct or update your information
Withdraw your consent (where processing is based on consent)
Request deletion of your data (subject to legal or contractual obligations)

To exercise any of the above rights, please contact us at [info@mpesmartbed.co.za].

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and deliver targeted advertising.

You can choose to disable cookies through your browser settings; however, this may affect the functionality of the site.

7. Third-Party Links

Our website may contain links to external websites. MPE is not responsible for the privacy practices of these third-party sites. Please review their policies before submitting any personal data.

8. Policy Updates

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after such changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: Info@mpesmartbed.co.za
Phone: 060 521 9154
Company Name: MPESmartbed
Location: 86 Kindlewood Estate, Mount Edgecombe, Durban